維權科技股份有限公司（WeQuan Technology Co., Ltd.，下稱「本公司」、「我們」）重視您的隱私。本政策適用於 MyAgiWeb 官網、帳號、管理後台、AI 對話、CRM、分析及其他相關服務（合稱「本服務」）。我們依中華民國《個人資料保護法》及其他適用法令處理個人資料。
一、我們在不同情境下的角色
- 您直接使用 MyAgiWeb：例如註冊帳號、聯絡我們、預約諮詢或使用管理後台時，我們依本政策決定處理目的與方式。
- 您造訪客戶網站：當 MyAgiWeb 客戶利用本服務營運網站、表單、CRM 或對話機器人時，該客戶通常決定為何及如何蒐集您的資料；我們依客戶指示提供技術處理。此時該客戶的隱私權政策亦適用。
二、我們蒐集的資料
1. 您主動提供的資料
- 帳號資料：電子郵件、顯示名稱、Google 帳號識別碼與頭像，或使用 Email／免密碼連結／OTP 登入所需的驗證資料。
- 個人及組織資料：姓名、公司或組織名稱、職稱、電話、方案、網域、帳務與聯絡資訊。
- 網站及知識庫內容：您上傳或輸入的網站文字、圖片、文件、產品或服務資訊、FAQ、價格表、品牌資料及競爭者網址。
- 對話、表單與 CRM 資料：姓名、Email、需求、希望聯絡時間、對話內容、Lead 評分與其他由您或網站訪客提供的資料。
- 聯絡紀錄：您寄送的 Email、預約內容、客服訊息、意見與回饋。
2. 自動蒐集的資料
- 使用紀錄：登入時間、功能操作、方案與用量、內容更新、匯出、錯誤及安全事件紀錄。
- 裝置與連線資料：IP 位址、瀏覽器、作業系統、裝置類型、語言、來源頁面、存取時間與伺服器日誌。
- Cookie 與分析：Cookie、像素、Google Analytics（GA4）及類似技術取得的工作階段、頁面瀏覽、互動及流量來源資料。
- 推論與衍生資料：由 AI 或分析功能產生的翻譯、摘要、分類、需求標籤、Lead 分數、競爭者報告與網站成效指標。
三、蒐集目的與利用方式
我們可能基於下列目的處理資料：
- 建立與管理帳號、驗證身分及提供登入功能；
- 建置、託管、維護及更新網站與 CMS；
- 提供 AI 翻譯、對話、知識庫問答、Lead 評分、競爭者分析及報告；
- 管理表單、客戶關係、通知、資料匯出及其他您要求的功能；
- 處理諮詢、報價、合約、帳務、付款與客戶服務；
- 分析使用情形、除錯、研究及改善功能、效能與使用體驗；
- 防止濫用、詐欺及資安事件，維護服務與使用者安全；
- 遵循法令、處理爭議或回應司法與主管機關之合法要求。
四、AI 處理之特別說明
為提供翻譯、聊天、內容生成、分類、摘要、評分與分析等功能，我們可能將您提交的提示、文字、文件或對話內容，連同提供該功能所需的有限脈絡，傳送至第三方 AI 模型供應商處理。我們僅在提供相關功能所必要範圍內傳送資料，並依服務設定及與供應商之約定管理資料。
請勿在非必要情況下將身分證字號、金融帳號、醫療紀錄、密碼或其他高度敏感資料輸入 AI 對話或上傳至知識庫。若您代表他人提供資料，應先取得適當法律依據或同意。
五、受託處理與資料分享
我們不會販售您的個人資料。我們可能在下列必要情形提供或委託處理資料：
- 雲端與身分服務：例如 Google Firebase、Google Cloud，用於驗證、資料庫、檔案儲存與運算。
- 網站與網路基礎設施：例如 Cloudflare，用於網站託管、內容傳遞、資安與網路效能。
- AI 模型供應商：用於翻譯、問答、生成、分類、摘要與分析。
- 分析服務：例如 Google Analytics，用於了解網站與產品使用情形。
- 通訊、網域與商務供應商：用於寄送驗證、通知與客服郵件，管理網域、預約、帳務或付款。
- 專業顧問與交易承受人：在保密義務下提供法律、會計、稽核或企業交易服務。
- 依法揭露：依法令、法院、主管機關要求，或為保護本公司、客戶、使用者或公眾之權利與安全。
六、跨境傳輸
我們使用的雲端、分析、通訊或 AI 服務可能在臺灣以外的地區儲存或處理資料。因而，您的資料可能跨境傳輸至服務供應商設有基礎設施的國家或地區。我們將依適用法令及合約安排採取合理保護措施。
七、Cookie 與分析工具
本服務使用維持登入、記住設定及確保安全所需的必要性 Cookie，也可能使用 GA4 等分析性 Cookie 了解流量及互動。您可透過瀏覽器設定封鎖或刪除 Cookie；停用必要性 Cookie 可能使部分功能無法使用。由客戶營運之網站，其 Cookie 使用與同意機制亦由該客戶的政策及設定規範。
八、資料保存
- 帳號及服務資料通常於帳號或合約有效期間保存。
- 服務不續約或終止時，原則上保留可匯出資料 90 日，供客戶完成匯出；完成驗證的明確刪除申請除外。
- 帳務、交易、合約、安全及爭議資料，得依法律要求或建立、行使及防禦法律請求所必要期間保存。
- 備份中的資料會在正常備份輪替週期內逐步覆寫或刪除。
- 已不可逆去識別化或彙總且無法識別個人的資料，可能為統計與改善目的繼續保存。
詳情請參閱資料刪除政策。
九、資料安全
我們採取與風險相稱之合理技術與管理措施，例如 HTTPS／TLS 傳輸加密、身分驗證、權限與存取控制、日誌及備份管理，以保護資料免於未經授權存取、變更、揭露或毀損。然而，任何網路傳輸或電子儲存均無法保證百分之百安全。
十、您的權利
依《個人資料保護法》第 3 條，您就我們保有的個人資料得依法行使：
- 查詢、請求閱覽或製給複製本；
- 請求補充或更正；
- 請求停止蒐集、處理或利用；
- 請求刪除。
請寄信至 support@law685.com。為防止冒用，我們可能先驗證您的身分。若您是某一客戶網站的訪客，我們可能將您的申請轉交該客戶或請您直接聯絡該客戶，因其通常負責決定如何處理您的資料。
十一、未成年人
本服務主要提供企業及專業使用者使用，並非以未滿 18 歲者為主要對象。我們不會在知情情況下直接向未成年人蒐集資料。客戶網站若面向未成年人，該客戶應提供適當告知並取得法定代理人同意。
十二、第三方連結
本服務可能含有第三方網站、社群媒體或服務連結。第三方如何處理資料由其政策規範，我們建議您在提供資料前閱讀其隱私權政策。
十三、政策修訂
我們可能因法令、技術或服務變更修訂本政策，並於本頁公布及更新日期。重大變更將以合理方式通知。
十四、聯絡我們
如對本政策或個人資料處理有疑問，請聯絡：
維權科技股份有限公司（WeQuan Technology Co., Ltd.）個人資料保護聯絡窗口
臺灣・臺北
電子郵件：support@law685.com
This English translation is provided for convenience. If there is any conflict, the Traditional Chinese version prevails.
WeQuan Technology Co., Ltd. (“we,” “us”) respects your privacy. This policy applies to the MyAgiWeb website, accounts, admin console, AI chat, CRM, analytics, and related services (the “Service”). We process personal data under Taiwan’s Personal Data Protection Act (PDPA) and other applicable law.
1. Our Role in Different Contexts
- Direct use of MyAgiWeb. When you register, contact us, book a consultation, or use the admin console, we determine the purposes and means described in this policy.
- Visits to a customer website. When a MyAgiWeb customer operates a website, form, CRM, or chatbot, that customer usually decides why and how your data is collected, while we process it on the customer’s instructions. The customer’s own privacy policy also applies.
2. Data We Collect
2.1 Data you provide
- Account data: email, display name, Google account identifier and profile photo, or authentication data needed for email, passwordless-link, or OTP sign-in.
- Personal and organization data: name, company, title, phone, plan, domain, billing, and contact details.
- Website and knowledge-base content: text, images, files, product or service information, FAQs, price lists, brand materials, and competitor URLs.
- Chat, form, and CRM data: name, email, needs, preferred contact time, chat content, lead scores, and other data submitted by you or website visitors.
- Communications: email, booking information, support messages, feedback, and requests.
2.2 Data collected automatically
- Usage records: login time, feature use, plan and usage, content updates, exports, errors, and security events.
- Device and connection data: IP address, browser, operating system, device type, language, referrer, access time, and server logs.
- Cookies and analytics: session, page-view, interaction, and traffic-source data collected through cookies, pixels, Google Analytics (GA4), or similar technology.
- Inferences and derived data: AI-generated translations, summaries, classifications, need tags, lead scores, competitor reports, and website performance indicators.
3. Purposes
We process data to create and manage accounts; authenticate users; build, host, maintain, and update websites and CMS content; provide AI translation, chat, knowledge-base Q&A, lead scoring, competitor analysis, and reports; manage forms, CRM, notices, and exports; handle consultations, quotes, contracts, billing, payment, and support; analyze, debug, research, and improve the Service; prevent abuse, fraud, and security incidents; and comply with law or lawful authority requests.
4. AI Processing
To provide translation, chat, generation, classification, summarization, scoring, and analysis, we may send prompts, text, files, or chat content—together with limited necessary context—to third-party AI model providers. We send only what is reasonably needed for the requested feature and manage it through service settings and provider agreements.
Do not submit national ID numbers, financial credentials, medical records, passwords, or other highly sensitive data unless strictly necessary. If you submit data for another person, you must have an appropriate legal basis or consent.
5. Processors and Sharing
We do not sell personal data. We may use or share it as necessary with:
- Cloud and identity providers, such as Google Firebase and Google Cloud, for authentication, databases, storage, and computing;
- Website and network infrastructure, such as Cloudflare, for hosting, content delivery, security, and performance;
- AI model providers for translation, Q&A, generation, classification, summarization, and analysis;
- Analytics providers, such as Google Analytics;
- Communications, domain, and business providers for verification, notices, support, domains, bookings, billing, or payments;
- Professional advisers and transaction successors under confidentiality obligations; and
- Authorities or other parties where legally required or necessary to protect rights and safety.
6. International Transfers
Cloud, analytics, communications, and AI providers may store or process data outside Taiwan. We use reasonable safeguards and contractual arrangements required by applicable law.
7. Cookies and Analytics
We use essential cookies for login, preferences, and security, and may use analytics cookies such as GA4 to understand traffic and interactions. You can block or delete cookies in your browser, but disabling essential cookies may impair the Service. A customer website’s own policy and settings also govern its cookies and consent mechanism.
8. Retention
- Account and service data is generally retained while an account or contract remains active.
- After non-renewal or termination, exportable data is generally retained for 90 days to allow customer export, unless a verified express deletion request is made.
- Billing, transaction, contract, security, and dispute records may be retained as required by law or to establish, exercise, or defend legal claims.
- Backup data is overwritten or deleted through normal backup rotation.
- Irreversibly de-identified or aggregated data may be retained for statistics and improvement.
See the Data Deletion Policy.
9. Security
We use reasonable risk-based safeguards, including HTTPS/TLS encryption in transit, authentication, access controls, logging, and backup management. No Internet transmission or electronic storage system is completely secure.
10. Your Rights
Under Article 3 of Taiwan’s PDPA, you may request access, review, or a copy; correction or supplementation; cessation of collection, processing, or use; and deletion. Email support@law685.com. We may verify your identity. For data submitted to a customer website, we may refer you to the customer because it usually determines how the data is handled.
11. Minors
The Service is primarily for businesses and professionals and is not directed to people under 18. We do not knowingly collect data directly from minors. Customers whose websites target minors must provide appropriate notice and obtain guardian consent where required.
12. Third-Party Links
The Service may link to third-party sites, social media, or services. Their privacy practices are governed by their own policies.
13. Changes
We may revise this policy for legal, technical, or service changes, post the revision here, and update the date. We will reasonably notify users of material changes.
14. Contact
WeQuan Technology Co., Ltd. — Data Protection Contact
Taipei, Taiwan
Email: support@law685.com