維權科技股份有限公司（WeQuan Technology Co., Ltd.，下稱「本公司」）尊重您對個人資料的控制權。您可依下列方式申請刪除 MyAgiWeb（下稱「本服務」）帳號或特定資料。
一、提出刪除申請
收件人：support@law685.com
主旨：MyAgiWeb 資料刪除申請 / Data Deletion Request
請提供您的登入 Email、所屬公司或網站網域（如適用），以及希望刪除「整個帳號」或「特定資料」的說明。請勿在信件中附上密碼或一次性驗證碼。
寄送刪除申請
為防止冒用，我們將透過與帳號或資料相關的 Email 進行驗證，並可能要求您提供合理的補充資訊。請勿寄送與驗證無關的身分證件。
二、客戶網站訪客的申請
如果您是造訪由 MyAgiWeb 客戶營運的網站，並希望刪除透過該網站表單、CRM 或對話機器人提供的資料，請優先聯絡該網站營運者。該客戶通常決定資料的處理目的與方式，而我們依其指示提供技術處理。
若您無法聯絡該網站營運者，也可寄信給我們並提供該網站網址及您提交資料時使用的 Email。我們會在確認適當權限後協助轉交或處理。
三、刪除範圍
在驗證身分及確認權限後，依您的申請範圍，我們將刪除或去識別化可合理連結至您的資料，包括：
- Google、Email／密碼、免密碼連結或 OTP 登入相關的帳號與驗證紀錄；
- 使用者設定檔、公司與聯絡資訊；
- 您建立或上傳的網站內容、圖片、文件、產品資料、知識庫與翻譯；
- 表單資料、CRM Lead、對話紀錄、需求標籤、聯絡時間與 AI 評分；
- 競爭者網址、分析設定、報告與其他衍生資料；
- 在技術可行範圍內，與您直接相關的分析識別碼與操作紀錄。
若資料屬於多人共同使用的組織帳號或客戶網站，我們可能需取得該組織管理者或資料控制者確認，以避免刪除其他使用者仍合法使用的資料。
四、可能保留的資料
在下列必要範圍內，部分資料可能暫時保留：
- 依稅務、會計、契約、法院或主管機關要求必須保存的紀錄；
- 為偵測資安事件、防止詐欺、解決爭議或建立、行使、防禦法律請求所必要的紀錄；
- 已存在於系統備份的資料，將於正常備份輪替週期內逐步覆寫或刪除；
- 已不可逆去識別化或彙總，且不再能識別您的統計資料；
- 依法由客戶或其他資料控制者指示保留的資料。
我們會限制前述保留資料的使用，並在保存目的消失或法定期間屆滿後刪除。
五、處理時程
- 我們通常於收到申請後 7 個工作日內確認受理、要求必要補充資訊或開始驗證。
- 在完成身分與權限驗證後，通常於 30 日內完成主要系統中的刪除或去識別化；複雜申請如需較長時間，我們會告知原因與預計時程。
- 備份資料將依正常輪替週期處理；法令要求保留的資料則於保存期限屆滿後處理。
六、服務終止後的 90 日匯出期
一般不續約或服務終止時，我們原則上保留可匯出資料 90 日，供客戶完成匯出。但若您明確提出刪除申請並完成驗證，我們將依本政策處理；資料一經刪除即不再保留至 90 日期滿。
七、刪除的效果
帳號及資料刪除後通常無法復原。您將無法登入、管理網站或存取先前內容、CRM、對話、翻譯及報告。若組織帳號仍有其他管理者，刪除個人帳號不必然導致整個組織網站或共同資料一併刪除。
八、撤銷 Google 登入授權
若您曾使用 Google 登入，可至 Google 帳號的第三方連結管理頁面撤銷 MyAgiWeb 的存取權。撤銷授權只會停止後續登入或存取，並不會自動刪除我們已保存的資料；如需刪除，仍請提出本頁所述申請。
九、其他資料權利與聯絡方式
除刪除外，您亦可依隱私權政策請求查詢、閱覽、複製、更正或停止處理。若對申請有疑問，請聯絡：
維權科技股份有限公司（WeQuan Technology Co., Ltd.）
臺灣・臺北
電子郵件：support@law685.com
This English translation is provided for convenience. If there is any conflict, the Traditional Chinese version prevails.
WeQuan Technology Co., Ltd. (“we,” “us”) respects your control over personal data. You may request deletion of a MyAgiWeb account or specific data as described below.
1. Submit a Deletion Request
To: support@law685.com
Subject: MyAgiWeb 資料刪除申請 / Data Deletion Request
Include the email used to sign in, your company or website domain if applicable, and whether you want to delete the entire account or specific data. Do not include your password or one-time passcode.
Send a deletion request
To prevent impersonation, we will verify the request through an email associated with the account or data and may ask for reasonable additional information. Do not send identity documents unless specifically necessary.
2. Visitors to a Customer Website
If you submitted data through a website, form, CRM, or chatbot operated by a MyAgiWeb customer, contact that website operator first. The customer usually determines why and how the data is handled, and we process it on the customer’s instructions.
If you cannot reach the operator, email us with the website URL and the email used when submitting the data. We will help route or process the request after confirming the appropriate authority.
3. What We Delete
After verifying identity and authority, we will delete or de-identify data reasonably linked to you within the scope of your request, including:
- account and authentication records for Google, email/password, passwordless links, or OTP;
- user profile, company, and contact information;
- website content, images, files, product data, knowledge bases, and translations you created or uploaded;
- forms, CRM leads, chat transcripts, need tags, contact times, and AI scores;
- competitor URLs, analytics settings, reports, and related derived data; and
- analytics identifiers and activity records directly linked to you, where technically feasible.
For a multi-user organization account or customer website, we may need approval from the organization administrator or data controller to avoid deleting data other users still lawfully use.
4. Data We May Retain
We may retain limited data where necessary for:
- tax, accounting, contract, court, or regulatory requirements;
- security detection, fraud prevention, dispute resolution, or establishing, exercising, or defending legal claims;
- normal backup rotation, after which backup data is overwritten or deleted;
- irreversibly de-identified or aggregated statistics; or
- lawful instructions from a customer or another data controller.
Use of retained data is restricted, and it will be deleted when the purpose or legal retention period ends.
5. Timeline
- We normally acknowledge the request, seek necessary details, or begin verification within 7 business days.
- We normally delete or de-identify data in primary systems within 30 days after verification. If a complex request takes longer, we will explain why and provide an estimated timeline.
- Backup data follows normal rotation; legally required records are handled when their retention periods end.
6. The 90-Day Export Period
After ordinary non-renewal or termination, we generally retain exportable data for 90 days so a customer can complete an export. A verified express deletion request overrides that period; deleted data will not remain available until day 90.
7. Effect of Deletion
Deletion is generally irreversible. You will no longer be able to sign in, manage a website, or access prior content, CRM data, chats, translations, or reports. If an organization account has other administrators, deleting your individual account does not necessarily delete the organization’s website or shared data.
8. Revoke Google Sign-In Access
If you signed in with Google, you can revoke MyAgiWeb’s access on Google’s third-party connections page. Revocation stops future access or sign-in but does not delete data already stored by us. Submit a deletion request for that purpose.
9. Other Rights and Contact
You may also request access, a copy, correction, or cessation of processing under the Privacy Policy.
WeQuan Technology Co., Ltd., Taipei, Taiwan
Email: support@law685.com